How do the tours work?
Upon booking a tour, you will receive a confirmation email about where to meet and when, along with our contact information. On the date of the tour, we will meet at a specified location [usually near a metro station] and we will go by foot from there. Most tours are 3 hours in length, with an optional stop at a cafe in the middle of the tour.
What if I am shopping for certain items?
If you are looking for certain things, please pass on this information before your tour. This will help us to comply with your request during the tour, if possible, or give you some addresses to check out later. If you are looking for something really specific or are shopping for something that is not a part of our listed tours, we suggest you consider a Custom Tour.
What if I have a large group?
Contact us to see how we may accommodate your large group or incentive tour.
When should I buy my tickets?
We recommend booking your tour at least 2 weeks in advance, but last-minute tours are often available, so be sure to check with us! Of course, the earlier you book the tour, the better your chance of getting the exact date you want.
What if it's raining on the day of my tour?
Our shopping tours go ahead as planned, rain or shine. (We will look for ways to keep you out of the rain as much as possible). Sorry, but refunds are not available for rainy day or inclement weather cancellations
Is transportation provided?
This is a walking tour, but we don't hike all over the city. We stay within approximately 5-6 blocks.
Who will be taking us around?
Either Ella Goldin or one of her personal shoppers will be your fearless leader for the day.
Should we tip our leader?
It is definitely appreciated if you do. Please feel free to tip your personal shopper guide, especially when they go over time.
Are any tickets or other materials sent by mail?
No. When you register, you will be taken to a confirmation page and will receive a confirmation email that will serve as your receipt for your purchase. Both of those will have detailed information on when and where to meet. We have a record of all participants so no tickets are needed.
Do you have a question that isn't answered here?
Contact us using our online form and we will do our best to answer your question as soon as possible.